Integrations

Bring your business data into customer support

Aiva, your AI agent, answers your customers with live data from the tools your business runs on.

Start for free

Choose an integration to see a customer’s question, Aiva’s answer and the source record.

Hi, has my Beacon shipped yet? I ordered it on Monday. Hi Amara, yes. Order #1042 for one Trevo Beacon left our warehouse yesterday with DHL Express, tracking number 4821 7730 15. It is on its way to Lagos. Perfect, thanks!

Shopify

Order #1042

Product
Trevo Beacon
Total
€89.00
Status
Shipped
Carrier
DHL Express
Tracking number
4821 7730 15
Ship to
Lagos, Nigeria

See each customer’s orders beside the conversation

Your team sees a customer’s orders from every connected store beside the conversation.

Trevo’s inbox: Priya cannot find her license key, and Aiva confirms that her order is paid and delivered, then sends the order confirmation again. Beside the conversation, Priya’s orders from two stores: her license from SellAuth and a Beacon from Shopify.

Sync your Notion pages and Google Docs

Aiva answers customers from the procedures and policies your team writes in its working documents. Synced sources follow every edit your team makes in the originals.

Trevo’s Notion workspace in Assistify: the pages of the support handbook and its customer FAQ, chosen for Aiva to read.

Connect your own systems

Describe the endpoints of your own API, and Aiva calls them in conversations to look up a customer’s account or complete a request you define.

See the Custom API
Trevo’s Custom API settings: bearer token authentication, and the get_workspace_usage action opened, a GET request to /v1/workspaces/usage for verified visitors with an email parameter.
SellAuth’s settings in Trevo’s workspace: each lookup and action with its own switch, resending an order confirmation switched on and cancelling a subscription switched off.

Decide what Aiva can read and do

Choose each lookup and action Aiva may use in every integration. Aiva opens a customer’s orders and account only once the customer’s identity is verified.

All integrations

Questions about integrations

Which plans include integrations?

Every plan. Store, status page and API integrations are unlimited, and each Notion or Google Docs connection counts as one knowledge source. Aiva answers from them on the plans that include Aiva. The plan comparison has the details.

How long does it take to connect a store?

A few minutes. Paste the credentials your platform gives you, and Assistify checks them against your store before saving.

How does Aiva know which orders belong to a customer?

Aiva reads orders only for a customer whose email is verified, and only that customer’s own orders.

Can Aiva change anything in my store?

Only through the actions you switch on. Most integrations only read, and SellAuth, Sell.app and Komerza offer actions such as resending an order confirmation.

Which Notion pages and Google Docs does Aiva read?

Only the pages you share in Notion and the documents you pick in Google Drive, up to 1,000 per connection.

Can I connect several stores?

Yes. Your team sees a customer’s orders from every connected store in one list.

What happens when a connection stops working?

Assistify tests every connection each day and emails the members who manage integrations with what to fix.

Can I connect a platform that is not listed?

Yes, if it has a REST API. The Custom API integration lets you describe its endpoints and the requests Aiva may make, for any visitor or for verified customers only.