Live chat AI agent
for your SellHub store.
One API key connects your SellHub store. Aiva answers from your products, their variants and your invoices, so a question about a coupon or an order is answered from the record.
my discount code is not working at checkout That code applies to the annual plans, and you currently have the monthly one in your cart, which is why it is not being accepted. Here are the plans it applies to. that explains it, i will take the yearly one
What your customers
ask on the page.
SellHub runs your products, your invoices and your coupons. Assistify adds the conversation in front of them, so a visitor can ask about any of the three without leaving the page.
In their own words
- Why is my discount code not working?
- What is on my invoice?
- Which duration is cheapest per month?
- Did my order go through?
What Aiva reads
in your store.
One API key. SellHub keeps variants on their own endpoint, so Assistify pulls them per product and Aiva sees every duration with its own price and stock.
Browse the catalog
browse_catalog
The whole catalog by category, with price and stock, when a visitor asks what you sell.
Open to everyoneFind a product
find_product
Typo-tolerant lookup on the visitor's own wording. Returns the live record, or candidates when it is ambiguous.
Open to everyoneOpen a product
get_product
One product by id, and only from an earlier result. Never an id a visitor typed into the chat.
Open to everyoneList their orders
view_my_orders
The visitor's own orders, with dates, amounts and status. Identity comes from the verified contact.
Verified onlyOpen one order
view_order_details
One order's items, amount and dates. Refuses any order that is not the visitor's own.
Verified onlyAccount summary
view_my_account
Balance, lifetime spend and completed purchases, as totals.
Verified onlyWhat stays
in your store.
Keys, serials, download links and credentials are dropped before your store's reply reaches Aiva. Your platform delivers them and Aiva never sees them. Aiva confirms an order was paid and says where it went.
Aiva reads
- Order status, amount, dates
- What an order contains
- Catalog, prices, stock
- Account totals
Stays in your store
- Keys and serials
- Download links and files
- Account credentials
- Everything you deliver
Questions about
SellHub and Assistify.
Once the visitor verifies their email, yes. It can list their own invoices with date, amount and status, and open one to read what it contains. The email comes from the verified contact record and never from the chat, so it cannot open somebody else's. Catalog questions work before that.
Yes. SellHub keeps variants on a separate endpoint, and Assistify fetches them per product, so each duration and edition arrives with its own price and stock. When somebody asks what is on their order, or what moving to the annual plan would cost, the answer comes from the variant itself.
It can say what a product costs and which variants exist, so it can tell a customer a code covers the annual plans and not the monthly one, and point at the ones it does cover. It cannot create, edit or apply a coupon, and it will not invent a discount to close a conversation.
Yes. The widget is one script tag, so it runs on your SellHub storefront, on a custom domain in front of it, or on a separate marketing website, and the same store connection answers on all of them. Nothing about the integration depends on where the page is served from.
Connect it
in a few minutes.
- 01
Create an API key in SellHub
Generate a key for the store you want to connect from your SellHub dashboard.
- 02
Paste it into Assistify
Pick SellHub under Integrations. Assistify reads your store once to check the key before saving.
- 03
Choose what Aiva may look up
All six lookups are on when you connect. Turn off any you do not want.
What SellHub asks for
Stored encrypted. Never shown again, to you or to anyone in your workspace.
See what Aiva answers
on your own website.
No credit card required