Answer outage questions from your status page
Connect your public status page and Aiva tells customers whether your service is running, from its live status. Webchat can show the same status on its home.
Show your service status on Webchat
Webchat can show your current status on its home, with a link to your status page, so customers learn about an incident before writing to your team.
Questions about Status page
Which status pages work?
Atlassian Statuspage, Instatus and Better Stack pages show their live status. Any other public page can be linked, and a status page you build yourself can publish its status in the Statuspage format for Assistify to read.
How often is the status read?
Every minute. A change on your status page reaches Webchat and Aiva’s answers within about a minute.
Where does the status appear in Webchat?
On the home of Webchat’s Classic layout, as a card that opens your status page.
Which plans include the status page integration?
Every plan. Aiva answers from it on the plans that include Aiva. The plan comparison has the details.