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Automate and improve your customer support

Assistify is a customer support platform where Aiva, your AI agent, and your team answer customers together. Every conversation improves the next one.

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Trevo’s shared inbox: views with their counts, conversations from Webchat, Discord and Telegram, and a refund request where a teammate answers a colleague’s internal note, with the reply Assistify prepared in the message field.

Integrations and channels

An AI agent built around your business

Aiva resolves customer requests with your documentation, your live business data and your procedures.

Explore Aiva

Aiva receives the Trevo name, logo and a friendly, direct tone of voice. A custom procedure for cancellation requests offers 50% off the next 3 months when price is the reason. A customer on the Team plan wants to cancel because of the price, so Trevo offers the discount. The customer asks what the price is after the 3 months, Trevo applies the discount and confirms the next 3 invoices at €19.50, then €39.00 a month again.

Create, import and publish your support content

Your team keeps every article, document and internal procedure in one knowledge base.

Explore the knowledge base
The Add content window: a public or internal article to write, and four sources to import from: Website, Files, Notion and Google Docs.

Import and sync your existing content

Use your website and existing documents from the first day. Synced sources follow every edit to the original documents.

An article open in the editor, where Operator’s proposal replaces a vague instruction with four steps, and a bar under the article offers Apply and Discard.

Create and improve articles with Operator

Operator drafts new articles and rewrites unclear passages in one consistent structure.

The help center of a monitoring company on a phone: a search field on a slate blue banner, then its popular articles.

Publish a branded help center

Your public articles become a help center in your brand, and customers who need more can start a conversation from any page.

Measure the performance of Aiva and your team together

Ready-made reports follow every conversation on every channel, from the first reply to the outcome.

Explore reports

Compare response times, resolution and satisfaction with the previous period.

The Reports overview of a monitoring company for September: 2,140 new conversations, a 6-second median first response, an 83% resolution rate and 81% satisfaction, the daily volume, and the flow from who replied to how each conversation ended.

Plans and pricing

Aiva conversations per month

Free

Answer your customers yourself.

Free

No subscription fee

Start free
Team conversations
Unlimited
Team seats
2 included
€25 per extra seat/month

Key features

  • Webchat on any website
  • Shared inbox, notes and saved views
  • Live visitor map and contact records
  • 100 knowledge sources

Pro

Recommended

Aiva, your AI agent, answers for you.

€39/month

€468 billed annually

Start 14-day trial
Aiva conversations
250/month
Then €0.45 each
Team seats
3 included
€20 per extra seat/month

Everything in Free, plus

  • Aiva answers from your documentation
  • Order, catalog and account lookups
  • Unlimited campaigns and custom procedures
  • Aiva in your Discord tickets

Business

Aiva across your brands.

€111/month

€1,332 billed annually

Start 14-day trial
Aiva conversations
600/month
Then €0.30 each
Team seats
8 included
€20 per extra seat/month

Everything in Pro, plus

  • Documentation gaps and draft answers
  • Document rewriting for your knowledge base
  • Operator reviews and proposed changes
  • 3 workspaces and unlimited knowledge sources

Enterprise

Higher volume at a negotiated rate, unlimited seats and workspaces, and dedicated support.

No card up front. Change plan at any time.

Compare all features