Live chat on your website, answered by Aiva and your team

Aiva answers from your articles on every page, and your team replies in the same thread when Aiva hands over.

Webchat expanded on Hana’s conversation: she asks how to serve her status page on her own domain, Aiva answers with the DNS record to add and links the article that explains it, and Hana says she is adding the record.

Choose how Webchat opens

Classic opens on a home screen with your articles, Chat opens on the conversation, and Landing stands as a bar at the bottom of your page. Each takes your colors, your logo and your typeface.

The Classic layout in Keelwatch’s teal: a home screen with a button to send a message, a search field and the help collections.

The Chat layout: Messages and Help tabs over the faces of Keelwatch’s team, shown as active, then Aiva’s welcome and three suggested questions.

The Landing layout open on Hana’s conversation: Aiva’s answer about her own domain above the message field.

Your articles inside Webchat

Customers search the same articles Aiva answers from and read them without leaving the page.

Webchat full screen on a phone, open on its Help tab: a search field, Keelwatch’s six collections with their article counts, and the first articles of Getting started.

Aiva and your team share one thread

When a request needs a person, Aiva tells the customer and passes it to your team. The reply arrives in the same thread, and by email if the customer has left your website.

Aisha’s conversation in Webchat: she was charged for a year by mistake, Aiva explains that a refund needs the team’s approval and passes her request on, and Webchat shows that the team has it.

The same conversation twenty minutes later: Samuel from the team joins, refunds the annual charge, moves her workspace back to the monthly plan, and Aisha thanks him.

Webchat in your customer’s language

Webchat’s words follow each visitor’s browser in 27 languages, and Aiva answers in the language the customer writes in.

Webchat in French for Philippe, in Paris: he asks how to make his status page public, Aiva answers in French with the setting to change, and Philippe says the page is live.

Start conversations on the pages you choose

A campaign shows a card to the visitors you pick, at the moment you set, and Aiva answers the visitors who reply. Reports count the visitors who reach each campaign’s goal.

A campaign card above Webchat’s button: it asks whether the visitor is choosing between Team and Business, with an Ask about plans button, a Compare plans button and a field to reply.

Install Webchat with one script

Paste the script into any website, or follow the steps for Shopify and 6 other platforms.

Script for any website

<script
  src="https://assistify.chat/widget/widget.js"
  data-widget-id="7c41e09ab35d28f6"
  async
></script>

Package for developers

import { mount } from '@assistifychat/widget';

mount({ widgetId: '7c41e09ab35d28f6' });

Webchat details

Look: Classic, Chat or Landing, light or dark, solid or glass, with your colors, logo, typeface and corner radius.
Signed-in customers: Your website can sign customers in to Webchat with an identity secret, and visitors can identify with their email or their Discord account.
Files: Customers send images and documents in the conversation.
Several websites: Each website can have its own Webchat, with its own look, domains and campaigns.
Help center: Webchat is the contact on the help center Assistify hosts for you.
Live visitors: Your team sees who is on your website and the page each visitor is reading.
Developers: Install Webchat from npm with @assistifychat/widget in React, Next.js, Vue or any other app.

Questions about Webchat

Does Webchat work on any website?

Yes. The script works on any website where you can add HTML, and the install guide has steps for Shopify, SellAuth, SellHub, Sell.app, Invision Community, Shoppex, and Komerza.

Can Webchat run without Aiva?

Yes. With Aiva switched off, Webchat is live chat with your team, and every conversation still reaches the inbox.

Which languages does Webchat speak?

Webchat’s interface comes in 27 languages and follows each visitor’s browser. Aiva answers in the language the customer writes in.

Can a customer stay signed in?

Yes. Your website passes the signed-in customer to Webchat, verified with an identity secret. Aiva and your team then know who is writing.

Can I run Webchat on several websites?

Yes. Each website can have its own Webchat with its own look, domains and campaigns, and every conversation reaches the same inbox. Your plan sets how many Webchats you can create.

Does Webchat work on phones?

Yes. On a phone Webchat opens full screen, with the same home screen, help articles and conversations.

Other channels

Telegram, Discord and the Aiva API reach the same inbox as Webchat.