Live chat AI agent
for your Shopify store.
Your shop domain and an Admin API token, and Aiva answers from your products and orders. On a mixed order it can say which half was emailed and which half is with the carrier.
i ordered the bundle yesterday and only received half of it Your order contains two items. The digital license was sent to your email yesterday, and the printed edition has been shipped and is currently in transit. Both are on the same order, which is why it appears incomplete. that makes sense, thank you
What your customers
ask on the page.
Shopify runs your catalog, your orders and your fulfillment. Assistify adds the conversation on the page, and it reads both halves of an order that carries digital and physical items.
In their own words
- Where is the digital part of my order?
- Has my parcel shipped?
- Does this work on my version?
- Can I get my invoice again?
What Aiva reads
in your store.
Your shop domain and an Admin API access token. Assistify reads through the Admin GraphQL API, and reads fulfillment state only where an order contains physical items.
Browse the catalog
browse_catalog
The whole catalog by category, with price and stock, when a visitor asks what you sell.
Open to everyoneFind a product
find_product
Typo-tolerant lookup on the visitor's own wording. Returns the live record, or candidates when it is ambiguous.
Open to everyoneOpen a product
get_product
One product by id, and only from an earlier result. Never an id a visitor typed into the chat.
Open to everyoneList their orders
view_my_orders
The visitor's own orders, with dates, amounts and status. Identity comes from the verified contact.
Verified onlyOpen one order
view_order_details
One order's items, amount and dates. Refuses any order that is not the visitor's own.
Verified onlyAccount summary
view_my_account
Balance, lifetime spend and completed purchases, as totals.
Verified onlyWhat stays
in your store.
Keys, serials, download links and credentials are dropped before your store's reply reaches Aiva. Your platform delivers them and Aiva never sees them. Aiva confirms an order was paid and says where it went.
Aiva reads
- Order status, amount, dates
- What an order contains
- Catalog, prices, stock
- Account totals
Stays in your store
- Keys and serials
- Download links and files
- Account credentials
- Everything you deliver
Questions about
Shopify and Assistify.
Once the visitor verifies their email, yes. It can list their own orders with date, amount and status, open one to read the items, and read their account totals. The email comes from the verified contact record and never from the chat, so it cannot open an order belonging to somebody else.
That is the case it is built for. Payment state and fulfillment state are read separately, and an order counts as shipped or delivered only when it contains physical items. A digital only order is never described in shipping language.
Read access to products, orders and customers. Assistify sends GraphQL queries and never mutations, so nothing in the integration can change an order, a product or a customer record. The token is encrypted when you save it and never displayed again, and you can narrow it further by switching lookups off.
Aiva reads the order and its fulfillment state from Shopify itself, so whichever app delivers the file or the key, the status it reports is the one Shopify holds. The deliverable stays with that app. Aiva confirms the order was paid and says where the delivery went.
Connect it
in a few minutes.
- 01
Create a custom app in Shopify
Give it read access to products, orders and customers, then install it for an Admin API token.
- 02
Paste it into Assistify
Pick Shopify under Integrations, with your shop domain. Assistify queries your shop once before saving.
- 03
Choose what Aiva may look up
All six lookups are on when you connect. Turn off any you do not want.
What Shopify asks for
Stored encrypted. Never shown again, to you or to anyone in your workspace.
See what Aiva answers
on your own website.
No credit card required