Live chat AI agent
for your SellAuth store.
Your shop ID and an API key, and Aiva answers with your SellAuth catalog and invoices behind it. It confirms a payment landed, and hands over what it cannot settle.
i paid an hour ago for the 3 month plan and still have not received anything Your payment was received at 14:12 and the order is marked as delivered. The key was sent to the email address on the order, so please check your spam folder. If it is not there, tell me and I will send this to our team with your invoice. found it, thank you
What your customers
ask on the page.
SellAuth runs your storefront, your checkout and your delivery. Assistify adds the part that happens on the page itself: a conversation that reads your SellAuth catalog and invoices while a customer is asking.
In their own words
- Where is my key?
- Did my payment go through?
- Which duration should I buy?
- Can I use it on two machines?
What Aiva reads
in your store.
A shop ID and an API key. Products, variants and stock come from your catalog. Order questions resolve against your real invoices, including the ones still confirming.
Browse the catalog
browse_catalog
The whole catalog by category, with price and stock, when a visitor asks what you sell.
Open to everyoneFind a product
find_product
Typo-tolerant lookup on the visitor's own wording. Returns the live record, or candidates when it is ambiguous.
Open to everyoneOpen a product
get_product
One product by id, and only from an earlier result. Never an id a visitor typed into the chat.
Open to everyoneList their orders
view_my_orders
The visitor's own orders, with dates, amounts and status. Identity comes from the verified contact.
Verified onlyOpen one order
view_order_details
One order's items, amount and dates. Refuses any order that is not the visitor's own.
Verified onlyAccount summary
view_my_account
Balance, lifetime spend and completed purchases, as totals.
Verified onlyWhat stays
in your store.
Keys, serials, download links and credentials are dropped before your store's reply reaches Aiva. Your platform delivers them and Aiva never sees them. Aiva confirms an order was paid and says where it went.
Aiva reads
- Order status, amount, dates
- What an order contains
- Catalog, prices, stock
- Account totals
Stays in your store
- Keys and serials
- Download links and files
- Account credentials
- Everything you deliver
Questions about
SellAuth and Assistify.
Once the visitor verifies their email, yes. It can list their own invoices with date, amount and status, and open one to read the items and the payment. The email comes from the verified contact record and never from the chat, so it cannot open somebody else's. Catalog questions work before that.
Aiva reads the status your store reports. When an invoice is pending or confirming it says so, and explains that delivery follows confirmation. It will not invent a delivery time. If the status looks wrong, the conversation reaches your team with the invoice attached.
Every call the integration makes is a read: the catalog, one product, your invoices, one invoice. Nothing creates, edits, refunds or deletes. You also choose which of the six lookups are on, so a shop that only wants catalog answers can leave the order ones off.
Yes. Stock comes from the live product or variant rather than a cached copy, so Aiva will not offer a duration that has just sold out. When something is gone it says so and points at what you do have left.
Connect it
in a few minutes.
- 01
Create an API key in SellAuth
Generate a key for the shop you want to connect, and note the shop's numeric ID.
- 02
Paste both into Assistify
Pick SellAuth under Integrations. Assistify calls your shop once to check the credentials before saving.
- 03
Choose what Aiva may look up
All six lookups are on when you connect. Turn off any you do not want.
What SellAuth asks for
Stored encrypted. Never shown again, to you or to anyone in your workspace.
See what Aiva answers
on your own website.
No credit card required