Live chat AI agent
for your Komerza store.
Your store ID and a scoped API key, and Aiva answers from your catalog and your orders. It confirms an order was delivered, and hands the rest to your team with the order attached.
i paid with crypto, how long does it take to be confirmed Your payment has already been confirmed, and the order was marked as delivered a few minutes ago. The key was sent to the email address on the order. If you have not received it, tell me and I will send this to our team. just received it, thank you
What your customers
ask on the page.
Komerza runs the checkout, the payment providers and the delivery. Assistify adds the part that happens on the page: a conversation that reads your Komerza catalog and orders while a customer is asking.
In their own words
- Has my crypto payment cleared?
- Where was my order sent?
- Which duration should I take?
- It says delivered but nothing arrived
What Aiva reads
in your store.
A store ID and an API key. Komerza scopes keys by permission, so the one you create can be limited to exactly the reads Assistify performs.
Browse the catalog
browse_catalog
The whole catalog by category, with price and stock, when a visitor asks what you sell.
Open to everyoneFind a product
find_product
Typo-tolerant lookup on the visitor's own wording. Returns the live record, or candidates when it is ambiguous.
Open to everyoneOpen a product
get_product
One product by id, and only from an earlier result. Never an id a visitor typed into the chat.
Open to everyoneList their orders
view_my_orders
The visitor's own orders, with dates, amounts and status. Identity comes from the verified contact.
Verified onlyOpen one order
view_order_details
One order's items, amount and dates. Refuses any order that is not the visitor's own.
Verified onlyAccount summary
view_my_account
Balance, lifetime spend and completed purchases, as totals.
Verified onlyWhat stays
in your store.
Keys, serials, download links and credentials are dropped before your store's reply reaches Aiva. Your platform delivers them and Aiva never sees them. Aiva confirms an order was paid and says where it went.
Aiva reads
- Order status, amount, dates
- What an order contains
- Catalog, prices, stock
- Account totals
Stays in your store
- Keys and serials
- Download links and files
- Account credentials
- Everything you deliver
Questions about
Komerza and Assistify.
Once the visitor verifies their email, yes. It can list their own orders with date, amount and status, open one to read the items, and read their store balance and lifetime totals. The email comes from the verified contact record and never from the chat, so it cannot open somebody else's.
Yes, and it is the better way to connect. Komerza scopes keys by permission, and a key holding only the view permissions covers everything Assistify does. Every call is a read: products, one product, orders, one order, customers. Komerza keys do not expire until revoked, so a key you scope down once stays that way.
It reports the state your store is in. Komerza separates an order that failed to deliver from one that was never paid, and Assistify carries that through instead of flattening both into a generic failure. The customer is told which one it is, and the conversation reaches your team with the order attached.
No. Komerza returns delivered items on the order detail endpoint, including file content, license keys and delivery tokens, and Assistify drops all of it before Aiva can read the response. None of it reaches the conversation, the model or our storage. What was delivered stays between Komerza and your customer.
Connect it
in a few minutes.
- 01
Create a scoped API key in Komerza
Generate a key with the view permissions for products, orders and customers. Note the store ID.
- 02
Paste both into Assistify
Pick Komerza under Integrations. Assistify checks the key and the store access before saving.
- 03
Choose what Aiva may look up
All six lookups are on when you connect. Turn off any you do not want.
What Komerza asks for
Stored encrypted. Never shown again, to you or to anyone in your workspace.
See what Aiva answers
on your own website.
No credit card required