Answer customers from your Google Docs
Connect Google Docs and Aiva answers customers from the policies, procedures and prepared answers your team keeps in its documents. Synced documents follow every edit your team makes.
Choose the documents Aiva reads
Pick documents, or whole folders, from your Google Drive. Your team can also turn any synced document into an internal article to edit in Assistify.
Questions about Google Docs
What does Assistify need to connect Google Docs?
A sign-in to your Google account. In Google’s own file picker, you pick the documents or folders Assistify may read, up to 1,000 documents, and Assistify reads nothing else.
How often are Google Docs synced?
Every day, or every week if you prefer. Each sync reads only the documents edited since the last one, and your team can start a sync at any time.
Can customers see my Google Docs?
No. Aiva answers from them, and articles your team imports from Google Docs stay internal: they never appear on your help center or in Webchat.
What happens if access to Google Docs is revoked?
The connection is marked as disconnected and the members who can reconnect it receive an email. Signing in again resumes the sync.
Which plans include the Google Docs integration?
Every plan. A Google Docs connection counts as one knowledge source, and Aiva answers from it on the plans that include Aiva. The plan comparison has the details.