Live chat AI agent
for your Shoppex store.
One API key connects your Shoppex store. Aiva answers from your catalog and your orders, confirms an order is complete, and gathers the rest before your team ever opens it.
my license stopped working after i reinstalled windows
What your customers
ask on the page.
Shoppex runs your catalog, your orders and your licences. Assistify adds the conversation on the page, so the questions that start with finding an order arrive already answered or already gathered.
In their own words
- My licence stopped working
- Which edition covers three machines?
- Is my order complete?
- Can I get a replacement?
What Aiva reads
in your store.
One API key. Assistify asks for variants explicitly, because Shoppex leaves them out of list responses by default, so Aiva sees every edition with its own price and stock.
Browse the catalog
browse_catalog
The whole catalog by category, with price and stock. For when the visitor asks what you sell.
Open to everyoneFind a product
find_product
Typo-tolerant lookup on the visitor's own wording. Returns the live record, or candidates when it is ambiguous.
Open to everyoneOpen a product
get_product
One product by id, only from an earlier result. Never an id dictated in the chat.
Open to everyoneList their orders
view_my_orders
The visitor's own orders, with dates, amounts and status. Identity comes from the verified contact.
Verified onlyOpen one order
view_order_details
One order's items, amount and dates. Refuses any order that is not the visitor's own.
Verified onlyAccount summary
view_my_account
Balance, lifetime spend and completed purchases, as totals.
Verified onlyWhat never
reaches Aiva.
Keys, serials, download links and credentials are dropped before your store's reply becomes anything Aiva can read. Your platform already delivers them. Aiva confirms an order was paid and says where it went. It cannot read what was sent.
Aiva reads
- Order status, amount, dates
- What an order contains
- Catalog, prices, stock
- Account totals
Stays in your store
- Keys and serials
- Download links and files
- Account credentials
- Everything you deliver
Questions about
Shoppex and Assistify.
Once the visitor verifies their email, yes. It can list their own orders with date, amount and status, open one to read the items, and read their account totals. The email comes from the verified contact record and never from the chat, so it cannot open an order that is not theirs.
No, and that is deliberate. Shoppex can do both, but Assistify never writes to your store, so those stay with you. Aiva does everything before that: confirms the order exists and is complete, reads which product and variant it was, and hands over with all of it gathered. What is left is the decision.
No. Shoppex order endpoints return delivered items and licence keys, and Assistify drops both before the response becomes anything Aiva can read. Neither reaches the conversation, the model, the traces or our storage. Aiva knows an order is complete and what it was for. A leak from us cannot expose a key.
Yes. Shoppex returns variants only when they are explicitly requested, and anything that skips that step describes your products as if they had one price. Assistify asks every time, so each edition arrives with its own price and stock, and a question about the three machine version gets the live answer.
Connect it
in a few minutes.
- 01
Create an API key in Shoppex
Generate a developer key for the store you want to connect. Keys start with shx_.
- 02
Paste it into Assistify
Pick Shoppex under Integrations. Assistify checks the key against your account before saving.
- 03
Choose what Aiva may look up
All six lookups arrive on. Turn off any you would rather it did not use.
What Shoppex asks for
Stored encrypted. Never shown again, to you or to anyone in your workspace.
Ready to transform
your business?
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