Live chat AI agent
for your Shoppex store.

Once the visitor verifies their email, yes. It can list their own orders with date, amount and status, open one to read the items, and read their account totals. The email comes from the verified contact record and never from the chat, so it cannot open an order that is not theirs.

No, and that is deliberate. Shoppex can do both, but Assistify never writes to your store, so those stay with you. Aiva does everything before that: confirms the order exists and is complete, reads which product and variant it was, and hands over with all of it gathered. What is left is the decision.

No. Shoppex order endpoints return delivered items and license keys, and Assistify drops both before Aiva can read the response. Neither reaches the conversation, the model, the traces or our storage. Aiva knows an order is complete and what it was for. A leak from us cannot expose a key.

Yes. Shoppex returns variants only when they are explicitly requested, and anything that skips that step describes your products as if they had one price. Assistify asks every time, so each edition arrives with its own price and stock, and a question about the three machine version gets the live answer.