Every unanswered
question is a lost sale.
A chat widget that matches your brand, knows your catalog, looks up orders, and answers customers the way your team would.
Customer support
that drives sales.
From question to cart
Integrate your store into your chatbot, Aiva is trained to detect intent and occupy multiple post at once, from troubleshooting existing users to converting new visitors.
Hey, do you have anything shorter than the yearly one?
Yep! There's a 3 month too. Both get emailed to you right after checkout:
3 Month License
19.00 EUR
Oh the year's barely more, I'll take that. Got a code I can use?
One shared customizable inbox
Every business has its own specialization. Assistify offers custom filters you can create, stack, and improve based on more than 15 parameters, allowing you to save your time and dedicate it to the things that matter.
2Where do I find my license key?
open
Legend, thanks!
resolved
1My discount code isn’t working at checkout.
pending
I just need it for a couple of months.
open
Can I cancel my subscription?
resolvedCentralize your audience.
Assistify turns anonymous traffic into identified contacts you can track, assist and manage all in one place.
Mia Wong | Verified | 92 | 41 | 1h ago |
 Kemal Yıldız | Claimed | 51 | 19 | 8h ago |
Visitor | Anonymous | 1 | 0 | 8m ago |
 Saoirse Walsh | Verified | 64 | 28 | 18m ago |
 voidtrickster | Claimed | 24 | 11 | 6m ago |
Engage every visitor
at the right moment.
See who's actually looking
Watch each visitor move around your site live, so you can tell who's just browsing, who's stuck, and who's about to buy.
- 4 min/homeHome
- 2 min/featuresFeatures
- 1 min/faqFAQ
- Now/pricingPricing
Behavior triggers
Fire on pages visited, time on site, scroll depth, or exit intent, so the chat opens exactly when it matters.
AivaHey! Saw you eyeing the 1 year license. Got a question about activation or how delivery works? I'm right here.
Know who you're talking to
Turn anonymous visitors into real, verified people you can trust, recognize when they return, and reach long after the chat ends.
A widget that
transforms your business.
Hi! How can we help you today?
How does the pricing work?
Built to match your brand
Colors, gradients, logos, 20+ fonts, corner styles, dark mode, design a widget that feels like it was shipped by your team.
- How do I install Assistify?
- Connect Shopify to your store
- Reset your password
- Manage your billing
Quick topics, instant answers
Curated topics surface the moment the widget opens, visitors pick what they need and get the answer in a tap.
Rich conversations.
Files, an emoji picker, GIFs and reactions, chat that feels native, not stiff.
Speaks your visitors' language
Auto-detects the visitor's locale and replies in their language, same widget, seamless across markets.
Data that drives
better support.
Built for teams
that work together.
Roles & permissions
Owner, Admin, and Agent, scoped per workspace.
- AdminOnline
Diego Hernández - AgentOnline
Priya Iyer - AgentOnline
Jonas Lindqvist - OwnerOnline
Troy - AgentOnline
Marco Bianchi
Internal notes
Private team annotations, alongside the visitor thread.
Guys, Marcus paid but never got his key. already checked, payment's totally fine. i'm about to log off, can someone resend it? 🙏
Hey Marcus, sorry about the wait! Payment's all good on our end, so I just resent your key to your email and your account. Give it a minute and let me know if it doesn't show up
Team analytics
See who carries the load, resolutions, response times, and workload per agent, at a glance.
Diego HernándezPriya IyerJonas LindqvistTroyMarco BianchiStart free,
scale on results.
Free
Live chat for your store. No AI, no cost.
- 50 conversations/month
- Human-only (AI during 14-day trial)
- 2 team members
- 3 knowledge sources
- Unlimited integrations
- Widget customization
- Assistify branding
Pro
AI-powered support for your store.
- 500 conversations/month
- AI responses included
- 5 team members
- Unlimited knowledge sources
- Full analytics
- No branding
- Priority support
Unlimited
No limits. Scale freely.
- Everything in Pro
- Unlimited conversations
- Unlimited team members
- Unlimited stores
- API access
Custom
Need something specific? Custom integrations, dedicated support, SLA guarantees, and volume pricing for large teams.
- Everything in Unlimited
- Custom integrations
- Dedicated account manager
- SLA guarantees
- Volume pricing
- On-premise option
Frequentlyasked questions
Everything you need to know about Assistify.
Sign up with no card required and you get a full 14-day Pro trial with everything unlocked. Nothing is charged when it ends. Your account moves to the Free plan and your widget stays online.
Aiva is the AI support agent built into Assistify. It answers from the knowledge base you add and the store data you connect. You stay in control of its tone and the actions it can take. When a question is better handled by a person, Aiva brings in your team with the full context.
Yes. Connect Shopify, SellAuth, SellHub, SellApp, Shoppex, or Komerza, or plug in your own API. Aiva can then search your catalog and look up an order's status or history. You choose which actions it is allowed to run.
Yes. Every chat lands in a shared inbox where your agents see the full history and can step in at any point. Aiva steps aside once someone takes over, and you can hand the conversation back to it whenever you want.
Yes. Aiva detects each visitor's language and replies in the same one. It can hold a conversation in any language, with no setup on your side.
Most stores are live in a few minutes. Add one script tag to your website, or connect through your e-commerce platform. For a custom website, our SDK and developer docs let you install and control the widget from your own code.
A conversation is one chat thread with a visitor, however many messages it contains. Your plan's monthly allowance counts these threads, not individual messages. Test chats you start yourself don't count.
It depends on your plan, and you get a heads-up as you approach the limit. On Free, new conversations pause once you reach the monthly cap while your open chats keep going, and you can upgrade anytime. On Pro, conversations never stop, and anything beyond your allowance is billed at 0.50 EUR per extra conversation.
Yes. Upgrades apply right away, prorated for the rest of your cycle. Downgrades take effect at the end of your current period. Cancelling stops future renewals and keeps your plan active until then. Fees already paid are not refunded, and your account moves to Free afterward.
Yes. Assistify is hosted in the EU and your data is encrypted in transit. We never sell your data, and our AI providers do not train their models on it. As your data processor we provide a DPA, and our privacy policy and sub-processor list cover the full detail.
