Support that turns
questions into sales
A tool built to assist your customers, convert new visitors into paid customers and take care of the repetitive tasks for you.
Customer support
that drives sales.
From question to cart
Aiva is trained to detect intent and handle multiple conversations at once, from troubleshooting existing users to converting new visitors.
Hey, do you have anything shorter than a year if I grab a license?
Yes! We have a 3 month license too. Your key will be delivered by email.
3 Month License
19.00€
Oh the year's barely more, I'll take that thanks!
One shared customizable inbox
Every business has its own specialization. Assistify offers custom filters you can create & combine for recurrent topics.
2Where do I find my license key?
Open
Legend, thanks!
Resolved
1My discount code isn't working at checkout.
Pending
I just need it for a couple of months.
Open
Can I cancel my subscription?
ResolvedCentralize your audience.
Assistify turns anonymous traffic into identified contacts you can track, assist and manage all in one place.
Mia Wong | Verified | 92 | 41 | 1h ago |
 Kemal Yıldız | Claimed | 51 | 19 | 8h ago |
Visitor | Anonymous | 1 | 0 | 8m ago |
 Saoirse Walsh | Verified | 64 | 28 | 18m ago |
 voidtrickster | Claimed | 24 | 11 | 6m ago |
Engage every visitor
at the right moment.
See who's actually looking
Watch each visitor move around your website live, so you can tell who's just browsing, who's stuck, and who's about to buy.
- 4 min/homeHome
- 2 min/featuresFeatures
- 1 min/faqFAQ
- Now/pricingPricing
Behavior triggers
Fire on signals like pages visited or time spent, so the chat opens exactly when it matters.
Hey! Saw you added the 1 year license to your cart. If you have any questions, do not hesitate, I'm right here.
Know who you're talking to
Turn anonymous visitors into real, verified people you can recognize when they return, and reach long after the chat ends.
A widget that
transforms your business.
Hi! How can we help you today?
How does the pricing work?
Built to match your brand
Colors, gradients, logos, fonts, roundness, theme and more… Design a widget that adapts to your brand.
- How do I install Assistify?
- Connect Shopify to your store
- Reset your password
- Manage your subscription
Quick topics, instant answers
Topics are accessible at any time, create a new space for your troubleshooting and documentation.
Rich conversations
Files, emoji, screenshots & more. A chat that feels native.
Speaks your visitors' language
Your team chats in their own language and visitors read every reply in theirs, translated both ways as you go.
Data that drives
better support.
Insight on Aiva performance
Resolution rate, escalation details, and time metrics. See the numbers behind your AI agent and the hours it saves your team every week.
See how your team performs
Agent workload distribution, individual handle times, and a busiest hours heatmap to plan your organization.
Beyond volume, measure quality
Resolution rate, visitor satisfaction, and specific metrics to monitor your business. Catch quality drops before they become patterns.
Built for teams
that work together.
Roles & permissions
Granular and easy to use permission system for all your team.
- AdminOnline
Diego Hernández - AgentOnline
Priya Iyer - AgentOnline
Jonas Lindqvist - OwnerOnline
Troy - AgentOnline
Marco Bianchi
Internal notes
Private internal messages for a collaborative experience.
Guys, Marcus paid but never got his key. already checked, payment's totally fine. i'm about to log off, can someone resend it? 🙏
Hey Marcus, sorry about the wait! Payment's all good on our end, so I just resent your key to your email and your account. Give it a minute and let me know if it doesn't show up
Team analytics
See who carries the load, resolutions, response times, and breakdown per agent.
Diego HernándezPriya IyerJonas LindqvistTroyMarco BianchiStart free,
Scale on results
No credit card up front. Switch plans anytime as your store grows.
Free
Live chat and human support to get started.
- 50 conversations/month
- Human support (Aiva AI during 14-day trial)
- 2 team members
- 100 knowledge sources
- Unlimited integrations
- Widget customization
- Assistify branding
Pro
AI-powered support and sales for your store.
- Everything in Free
- Aiva AI agent
- 500 conversations/month, then 0.50€ each
- 5 team members
- 1000 knowledge sources
- Discord ticket support, 1 server
Unlimited
For teams that need no limits and priority support.
- Everything in Pro
- Assistify branding removed
- Unlimited conversations
- Unlimited team members
- Unlimited knowledge sources
- Unlimited stores
- Full Discord channel, 5 servers
- Live translation
- Weekly insights
- Priority support
Custom
Higher volume or custom integrations for a large team? Let's talk.
- Everything in Unlimited
- Custom integrations
- Volume pricing
Frequently
asked questions
Everything you need to know about Assistify.
It's a lot to trust a tool to talk to your customers. For 14 days you get every feature free with no engagement or card required.
Aiva is the AI support agent built into Assistify. It answers from the knowledge base you build and the integrations you connect. You are in control and can shape multiple aspects of its response, how to behave in specific scenarios, which tone to use with your customers.
Yes. Connect Shopify, SellAuth, SellHub, SellApp, Shoppex, or Komerza, or use your own API. Aiva can then search your catalog, find an order's status or history. You choose which actions it is allowed to run. For now we only allow read-only actions, but in the future, as confidence grows in our product, broader responsibilities for faster resolution will be added.
Yes. Every chat is in a shared inbox where your team can read and interact all together.
Yes. Aiva detects the visitor's language and can adapt to multiple languages in a single conversation. It can hold a conversation in any language with no setup on your side.
If you own an existing supported selling platform, you will be live in 2 to 3 minutes. For a custom website, our SDK and developer docs will guide you through that, and it shouldn't take more than 10 minutes to integrate our widget. We have spent precious hours crafting a smooth, easy-to-understand flow for each of our users.
A conversation is one chat with a visitor, how many messages it contains doesn't matter. Your plan's monthly quota counts these chats, not individual messages. All the previews and sandboxed conversations inside your dashboard don't count, of course.
It depends on your plan, and you will get notified as you approach any limits. On Free, new conversations are put on hold once you reach the monthly cap, and you can upgrade anytime. On Pro, anything beyond your quota is billed at 0.50€ per extra conversation.
Yes. Upgrades are instant, prorated for the rest of your cycle. Downgrades take effect at the end of your current period. Cancelling stops future renewals and keeps your plan active until then.
Yes. Assistify is hosted in the EU and any sensitive data is encrypted. We will never sell your data and our models are not trained on it. For any privacy or general question, do not hesitate to contact us.
Ready to transform
your business?
No credit card required