Aiva asks what a request is about before handing over
When a customer asks for a person without saying why, Aiva asks for the subject first. Outside your opening hours, Aiva says when your team is back.
Requests that reach your team with a subject
A customer who only asks for a person gets one short question about what they need, so the request reaches your inbox with its subject stated.
Opening hours in Aiva’s answers
Outside your opening hours, Aiva still passes the request on and tells the customer when your team opens next.
Улучшения
- Steps as a listWhen an answer has steps, Aiva writes them as a numbered list.
- Translations that keep the contextLive translation reads the conversation around each message and keeps names and product terms as written.
- Websites where Webchat was refusedWhen Webchat loads on a website you have not allowed, your dashboard shows the address and lets you allow it in one step.