Answer handoffs from a reply drafted with Copilot
When Aiva hands a conversation to your team, Assistify prepares the reply in the composer from your articles and your team’s past answers.
A reply ready in the composer
The reply waits as a draft when a teammate takes a conversation, opens one Aiva is answering, or the customer writes again. Only a teammate’s send delivers the reply to the customer.
Gaps marked for your team
Where the sources lack a fact the business would be held to, such as an amount or a date, the draft marks a gap to fill, and a reply with a gap cannot be sent.
Questions about the conversation
Ask about the customer, the conversation or how to handle it, and the answer cites its sources. Insert the suggested reply into the composer.
Улучшения
- Rewrite a replyTurn what you typed into a clearer reply before sending.
- Orders in the draftFor a customer whose email is verified, the prepared reply takes their recent orders into account.
- Unsent replies kept per conversationA reply you started stays with its conversation when you move to another.