Novità

Reply to Webchat customers from a Discord thread

Follow Webchat conversations in private threads on your Discord server, and answer customers from the thread.

A private Discord thread holding a Webchat conversation, with the conversation controls above the messages

Answers written in the thread

A message a teammate writes in the thread reaches the customer in Webchat under the teammate’s name.

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Conversation controls in Discord

The controls your team uses in the inbox, from taking a conversation to resolving the conversation, sit at the top of each thread.

Miglioramenti

  • Read receipts in the threadA mark on each reply shows that it reached the customer, and a second mark shows the customer has read the reply.
  • All your notifications in one listThe bell in the dashboard holds every notification addressed to you.