Nouveautés

Show a campaign to visitors at the moment you choose

Campaigns show a card to the visitors and pages you choose, at the moment you set, and can lead into a conversation with Aiva or your team.

A campaign card on a pricing page offering to help choose a plan, above Webchat’s launcher

Campaigns built as steps

Lay out a campaign on a canvas: a card, its buttons and where each button leads, up to a conversation.

The campaign editor’s canvas with a card and the steps its buttons lead to

Your existing proactive messages became campaigns and kept their history.

The visitors, the pages and the moment

Choose who sees a campaign and on which pages, and show its card at the moment you pick, such as when a visitor is about to leave.

Events from your website

Record what visitors do on your website with one line of JavaScript, and use those events to show a campaign or to measure its goal.

Lire le guide

Améliorations

  • Goals and resultsGive a campaign a goal and follow how many visitors saw the card, opened it and reached the goal.
  • Satisfaction ratings on more channelsCustomers rate a resolved conversation in Webchat, on Discord, on Telegram and by email.
  • Screenshots from WebchatCustomers can attach a screenshot of the page they are on.
  • Webchat in your own wordsWrite Webchat’s greeting, launcher label and other texts yourself.