Novità

Edit articles with Operator inside the editor

Ask Operator for a clearer passage or a new section, and the change appears in the article you have open. Your help center also takes your layout and colors.

An article in the editor with Operator’s proposed changes marked in the text

Operator in the article editor

Operator writes into the article as marked changes, and the article changes only when you save. Operator flags any figure that appears in nothing you wrote or attached.

A help center in your layout and colors

Choose the home page’s layout, your colors, the header’s links and the footer. A one-step DNS setup connects your domain at supported providers.

A welcome message in Webchat

Write the message that opens each new conversation in Webchat. Aiva reads the message as part of the conversation.

Webchat opening a conversation with the team’s welcome message

Miglioramenti

  • Inbox views with their own addressEach view of the inbox has its own address, so you can keep the queue you work from in your bookmarks.
  • The detail behind each report figureOpen a figure in Reports to see what it is made of, by channel, by participant and over time.
  • A Knowledge reportSee which articles customers read, how they rate them and which searches found nothing.
  • Version historyRules, articles and Operator’s memory keep their earlier versions, and you can restore an earlier version.