Neuigkeiten

Ask Operator to update Aiva’s rules and knowledge

Tell Operator what should change in your own words. Operator reads your workspace and drafts the change, and nothing is saved until you approve the draft.

Operator with a request typed about paused monitors, beside a list of earlier conversations

Operator

Describe a problem, such as a question Aiva keeps handing over. Operator reads your articles, your rules and what customers asked, then offers a change for you to approve or adjust.

Rules written by your workspace

Write how Aiva should handle a kind of request, which words it should use and which sources it should rely on. Before you save a rule, you see the text Aiva will follow.

Aiva’s name and picture for each Webchat

Choose the name and the avatar your customers see on each Webchat.

Verbesserungen

  • A request the customer no longer needsA customer waiting for your team can withdraw a request they no longer need.