Answer customers on Telegram with your own bot
Connect your Telegram bot and Aiva answers customers in private chats. Your team takes over from the inbox or from a Telegram group.
Telegram private chats
Connect a bot you created on Telegram. Aiva answers the customers who write to the bot, and your team answers the conversations Aiva hands over from the inbox.
Conversations in a Telegram group
Your team can follow each customer as a topic in a Telegram group and reply from there.
Telegram Business
Aiva can answer the messages your customers send to your own Telegram account.
Verbesserungen
- Operator from where you workOpen Operator from a theme, an article or a rule, with that subject already in the conversation.
- Files and next steps in OperatorAttach a file to a request. After each answer, Operator suggests related requests you can send next.