Assistify compared with LiveChat
New LiveChat accounts get Text, the platform from the company behind LiveChat. Text and Assistify both give your team live chat, a shared inbox and an AI agent.
Assistify
For teams that need
- Customer data hosted in the European Union on every plan
- 250 AI conversations a month on Pro and 600 on Business, in the plan price
- Aiva answering customers in your Discord server and your Telegram bot
Text by LiveChat
For teams that need
- WhatsApp, Instagram, Messenger, email and SMS in the same inbox as chat
- Shopify selling in chat, with product cards, add to cart and sales tracked to the chat
- Support around the clock, and mobile and desktop apps for the team
Detailed comparison
Text by LiveChat is the product LiveChat’s pricing page sells to new accounts. Its prices are in US dollars and Assistify’s in euros, before tax.
Aiva
On the Pro and Business plans
AI Agent
One on Essential, 10 on Growth
Your knowledge and your stores
Articles, files, websites, Notion and Google Docs, and each customer’s orders
Websites and files
Up to 5 000 pages a site. Up to 10 custom skills call your systems
Per conversation Aiva answers
250 a month on Pro and 600 on Business, then €0.45 or €0.30 each
Per AI resolution
10 a month on Essential, 200 on Growth, then $49.50 per 50
Each message’s language
Follows a customer who switches mid-conversation
Detected among 48
Or limited to the languages you choose
Rewrites included
30 per seat a month. Copilot, at €19 per member: prepared replies and answers with sources
Copilot on every plan
Per user a month: 5 suggestions and 5 edits on Essential, 50 and 100 on Growth
Included on Business
Unanswered questions, articles drafted from your team’s replies, changes Operator proposes
Knowledge gaps view
Recurring questions the AI Agent leaves unresolved
Webchat, Discord, Telegram, API
Telegram and the API on Business, the API on request. No charge per message
Email, WhatsApp, social, SMS
Website and in-app chat, Messenger, Instagram. SMS through your Twilio account. No voice calls
Every plan, Free included
Assignment, internal notes, saved views and saved replies
Every plan
Assignment, notes and ticketing. Shared canned responses on Growth
Pro and Business
Aiva hands each request to the team that covers its subject
Growth
Chat routing rules and up to 10 teams. One team on Essential
Response targets, no tickets
A response target for each team. No ticket forms or SLAs
Every plan
From chats and email, with statuses and priorities
Every plan
100 sources on Free, 1 000 on Pro, unlimited on Business
Sources for the AI
Websites and files for the AI Agent and Copilot
Business
Hosted at your own domain
Separate product
KnowledgeBase, at $49 a month billed annually
Shopify and six more
SellAuth, SellHub, Sell.app, Shoppex, Komerza, Invision Community. Orders after an email check
Shopify and more
Catalog and add to cart in chat, the last order for your team. WooCommerce, BigCommerce, Magento
Your own API, Notion, Google Docs
Status pages and signed webhooks too
200+ apps by LiveChat’s count
Salesforce and HubSpot. The API on every plan
Every plan
Volume, response times, workload and ratings. Aiva’s results with Aiva
Every plan
Chat, ticket, funnel and sales reports. Agent performance on Growth
European Union, every plan
Aiva’s replies are generated by AI providers in the US, under Standard Contractual Clauses
United States and Frankfurt
Google Cloud. The data processing agreement is with Text, Inc., in the US
Not available
Two-factor on every account, which Business can require for every member
Enterprise
Custom single sign-on with SAML 2.0
Yes, 2 seats
Webchat and the shared inbox, without Aiva
None
3 on Pro, 8 on Business
Then €20 per seat a month billed annually, €25 monthly. Viewers take no seat
A seat per user
Every user who answers chats or tickets. No minimum
14 days, no card
Every feature and add-on
14 days, no card
On Essential and Growth
Chat in your dashboard
Business answered first
24/7/365 by chat
On every plan
Every statement about LiveChat comes from LiveChat’s own public pages, read on October 13, 2026.
18 pages read
- livechat.com/pricing/
- livechat.com/pricing-legacy/
- text.com/about/
- text.com/help/ai-agent-resolutions-and-automatic-refill/
- text.com/help/ai-agents/
- text.com/help/configuring-your-knowledge-hub/
- text.com/help/custom-skills/
- livechat.com/omnichannel-customer-service-software/
- livechat.com/ai-agent-for-customer-service/
- text.com/help/shopify-customers-last-orders-in-chats-and-tickets/
- livechat.com/features/
- text.com/integrations/
- livechat.com/features/reports-and-analytics/
- livechat.com/features/security/
- text.com/legal/data-processing-addendum/
- knowledgebase.com/pricing/
- livechat.com/comparison/zendesk-alternative/
- chatbot.com/pricing/
Price for your team
Set your team, your AI conversations and the share the AI Agent resolves. Text bills a seat per user with AI resolutions included, and Assistify’s plans include Aiva’s conversations.
Text counts a resolution for each conversation where the AI Agent solves at least one question.
Assistify
Business planPlan billed annually, usage monthly
- 8 seats included
- €111
- 600 Aiva conversations
- Included
Text by LiveChat
Essential planPlan billed annually, usage monthly
- 5 seats at $19
- $95
- 10 AI resolutions
- Included
- 5 packs of 50 resolutions at $49.50
- $247.50
- Text prices Essential or Growth, whichever costs less for your needs. Growth adds chat routing and several teams.
- A help center is KnowledgeBase, a separate product from the same company.
- Assistify takes the cheaper of Pro and Business that holds your team and volume: Pro bills at most 200 extra Aiva conversations a month, Business 2 000.
- Prices before tax, each in its vendor’s currency, from LiveChat’s pricing pages on October 13, 2026.
Move from LiveChat to Assistify
Your help center, website chat and integrations can move during the free trial. Past chats stay in LiveChat.
- 1
Help center
Add your help center’s address, on KnowledgeBase or any other tool. Aiva answers from its pages at once, and your team can import the pages as articles.
- 2
Webchat
Replace the LiveChat chat widget code with the Webchat script, or follow the steps for your store platform.
- 3
Integrations
Connect your store with its API credentials, and your own systems through the custom API integration.
- 4
Chat history
Past chats stay in LiveChat, which exports them as CSV files of up to 100 000 records each. Assistify’s record starts with the first conversation on Webchat.
Questions about switching from LiveChat
Is LiveChat the same product as Text?
No. LiveChat’s pricing page sells Text plans to new accounts, Text being the platform from the company behind LiveChat, and existing LiveChat customers keep their LiveChat plans. This page compares the Text plans.
I am on a legacy LiveChat plan. Does this comparison apply?
Legacy LiveChat plans cost from $19 to $79 per person a month billed annually and include no AI agent: LiveChat sells its AI Agent with the Text plans this page compares.
Can I bring my LiveChat chat history?
No. LiveChat exports chats as CSV files, and Assistify does not import conversations. Contacts appear in Assistify when customers write to your team or your website identifies them.
How does Aiva’s billing differ from the AI Agent’s?
Assistify counts each conversation Aiva answers once against the conversations your plan includes, 250 on Pro and 600 on Business, then charges €0.45 or €0.30 for each further one. Text includes 10 AI resolutions a month on Essential and 200 on Growth, then charges $49.50 per 50.
Does Assistify include a help center?
Yes, on Business: your public articles at your own domain, where customers can start a conversation from any page. LiveChat’s help center product, KnowledgeBase, is sold separately at $49 a month billed annually.
Where is my data hosted?
Assistify runs in the European Union on every plan, and Aiva’s replies are generated by AI providers in the United States under Standard Contractual Clauses. Text runs on Google Cloud in the United States and in Frankfurt, and its data processing agreement is with Text, Inc., in the United States.
Which LiveChat features have no equivalent in Assistify?
WhatsApp, Instagram, Messenger, email and SMS channels, add to cart in chat and sales attributed to chats, chat inside your mobile app, native mobile and desktop apps, and support around the clock.
Can I try Assistify before leaving LiveChat?
Yes. The 14-day trial includes Aiva and every add-on without a card, and the Free plan keeps Webchat and the shared inbox for 2 seats with no time limit. See pricing