Assistify compared with Intercom
Both products give your team live chat, a shared inbox and an AI agent that answers from your documentation.
Assistify
For teams that need
- Customer data hosted in the European Union on every plan
- One plan price with seats and AI conversations included, and a free plan for live chat
- Knowledge gaps, drafted articles and proposed fixes included on Business
Intercom
For teams that need
- Email, phone, SMS, WhatsApp and social media in the same inbox as chat
- Tickets, SLAs and a visual workflow builder
- An AI agent billed per outcome, on chat, email, WhatsApp and SMS
Detailed comparison
Intercom’s prices are in US dollars and Assistify’s in euros, before tax.
Aiva
On the Pro and Business plans
Fin
On every plan
Your knowledge and your stores
Articles, files, websites, Notion and Google Docs, and each customer’s orders
Help center, websites, internal docs
Notion, Confluence or Guru content, and your systems through actions
Per conversation Aiva answers
250 a month on Pro and 600 on Business, then €0.45 or €0.30 each
$0.99 per outcome
A resolution, or a handover through a procedure you set up. Once per conversation at most
Each message’s language
Follows a customer who switches mid-conversation
Detected once per conversation
Among the languages you add to the workspace
Rewrites included
30 per seat a month. Copilot, at €19 per member: prepared replies and answers with sources
Copilot add-on
10 conversations per agent a month free, then $29 per agent a month
Included on Business
Unanswered questions, articles drafted from your team’s replies, changes Operator proposes
Pro add-on, from $100 a month
Intercom’s own Operator agent, AI insights and quality monitoring
Webchat, Discord, Telegram, API
Telegram and the API on Business, the API on request. No charge per message
Email, phone, SMS, social and more
Messenger, WhatsApp, Facebook, Instagram, Slack, Telegram, Discord. Phone, SMS and WhatsApp billed on use
Every plan, Free included
Assignment, internal notes, saved views and saved replies
Every plan
Macros, assignment and ticketing
Pro and Business
Aiva hands each request to the team that covers its subject
Advanced and Expert
Team inboxes, round-robin assignment and a workflow builder
Response targets, no tickets
A response target for each team. No ticket forms or SLAs
Every plan
SLAs and workload management on Expert
Every plan
100 sources on Free, 1 000 on Pro, unlimited on Business
Every plan
Unlimited articles and collections
Business
Hosted at your own domain
Every plan
Multilingual and private from Advanced, several help centers on Expert
Shopify and six more
SellAuth, SellHub, Sell.app, Shoppex, Komerza, Invision Community. Orders after an email check
Shopify app
Fin reads orders, and your team refunds and replaces orders from the inbox
Your own API, Notion, Google Docs
Status pages and signed webhooks too
App store
Apps by Intercom and other companies. Custom actions on Advanced and Expert
Every plan
Volume, response times, workload and ratings. Aiva’s results with Aiva
Every plan
Report builder. Custom reports from Advanced, a real-time dashboard on Expert
European Union, every plan
Aiva’s replies are generated by AI providers in the US, under Standard Contractual Clauses
United States by default
EU or Australia for new Advanced and Expert workspaces, on a contract
Not available
Two-factor on every account, which Business can require for every member
Expert
With HIPAA support
Yes, 2 seats
Webchat and the shared inbox, without Aiva
None
The minimum is one paid seat
3 on Pro, 8 on Business
Then €20 per seat a month billed annually, €25 monthly. Viewers take no seat
A paid seat per teammate
Free Lite seats for internal collaboration: 20 on Advanced, 50 on Expert
14 days, no card
Every feature and add-on
14 days, no card
Every feature, Fin and the add-ons
Chat in your dashboard
Business answered first
24/7, Messenger and email
Target first response: 1 hour if urgent, 4 hours otherwise
Every statement about Intercom comes from Intercom’s own public pages, read on October 13, 2026.
13 pages read
- intercom.com/pricing
- fin.ai/help/en/articles/13975800-fin-pricing-outcomes
- intercom.com/help/en/articles/8322387-set-up-fin-ai-agent-s-multilingual-support
- intercom.com/help/en/articles/9357945-sync-and-manage-websites
- intercom.com/help/en/articles/9454619-sync-or-import-internal-articles-from-external-sources
- intercom.com/help/en/articles/9955432-channels-explained
- intercom.com/help/en/articles/11868746-deploy-fin-ai-agent-over-discord
- intercom.com/help/en/articles/16188-install-the-shopify-app
- intercom.com/help/en/articles/14738005-manage-shopify-orders-from-the-intercom-inbox
- intercom.com/help/en/articles/1827294-intercom-app-store-explained
- intercom.com/help/en/articles/6124430-regional-data-hosting
- intercom.com/help/en/articles/5778275-additional-details-on-intercom-regional-data-hosting
- intercom.com/legal/support-policy
Price for your team
Set your team, your AI conversations and the share Fin resolves. Intercom bills seats and each Fin outcome, and Assistify’s plans include Aiva’s conversations.
Intercom bills a Fin outcome for each conversation Fin resolves or hands over through a procedure.
Assistify
Business planPlan billed annually, usage monthly
- 8 seats included
- €111
- 600 Aiva conversations
- Included
Intercom
Advanced planPlan billed annually, usage monthly
- 5 seats at $85
- $425
- 250 Fin outcomes at $0.99
- $247.50
- Intercom is priced on Advanced: its Essential plan showed two different seat prices on October 13, 2026.
- Copilot, phone, SMS and WhatsApp usage are billed beyond these prices.
- Assistify takes the cheaper of Pro and Business that holds your team and volume: Pro bills at most 200 extra Aiva conversations a month, Business 2 000.
- Prices before tax, each in its vendor’s currency, from Intercom’s pricing pages on October 13, 2026.
Move from Intercom to Assistify
Your help center, website chat and integrations can move during the free trial. Past conversations stay in Intercom.
- 1
Help center
Add your Intercom help center’s address. Aiva answers from its pages at once, and your team can import the pages as articles.
- 2
Webchat
Replace the Intercom Messenger snippet with the Webchat script, or follow the steps for your store platform.
- 3
Integrations
Connect your store with its API credentials, and your own systems through the custom API integration.
- 4
Conversation history
Past conversations stay in Intercom, which exports them as a CSV file or through its API. Assistify’s record starts with the first conversation on Webchat.
Questions about switching from Intercom
Can I move my Intercom help center to Assistify?
Yes. Add the help center’s address as a website, and Aiva answers from its pages right away. Your team can then import the pages as articles and publish them in Assistify’s hosted help center, which comes with Business.
Can I bring my Intercom conversation history?
No. Intercom exports past conversations as a CSV file or through its API, and Assistify does not import conversations. Contacts appear in Assistify when customers write to your team or your website identifies them.
How does Aiva’s billing differ from Fin’s?
Assistify counts a conversation once, the first time Aiva replies, against the conversations your plan includes, then charges €0.45 on Pro or €0.30 on Business for each further one, up to a monthly cap. Intercom charges $0.99 for each Fin outcome on top of its seats, at most once per conversation.
Is Assistify hosted in Europe?
Yes, on every plan, Free included: the platform and its database run in the European Union, and Aiva’s replies are generated by AI providers in the United States under Standard Contractual Clauses. Intercom hosts in the United States by default and offers European hosting to new workspaces on Advanced and Expert, on a contract.
Does Assistify answer email, phone, SMS or WhatsApp?
No. Customers reach your team through Webchat, Discord, Telegram and your own app through the Aiva API. A customer who leaves Webchat before your team replies receives the reply by email when their address is on record.
Which Intercom features have no equivalent in Assistify?
Ticket forms and SLAs, the visual workflow builder, phone and SMS, product tours and surveys, a mobile SDK for in-app chat, and single sign-on.
Does Aiva work with Shopify like Fin?
Aiva reads your Shopify catalog and, once a customer confirms their email, their own orders with shipments and tracking. Aiva does not change orders, while Intercom’s Shopify app lets your team refund and create replacement orders from the inbox.
Can I try Assistify before leaving Intercom?
Yes. The 14-day trial includes Aiva and every add-on without a card, and the Free plan keeps Webchat and the shared inbox for 2 seats with no time limit. See pricing