What’s new

Reply to Webchat customers from a Discord thread

Follow Webchat conversations in private threads on your Discord server, and answer customers from the thread.

A private Discord thread holding a Webchat conversation, with the conversation controls above the messages

Answers written in the thread

A message a teammate writes in the thread reaches the customer in Webchat under the teammate’s name.

Read the guide

Conversation controls in Discord

The controls your team uses in the inbox, from taking a conversation to resolving the conversation, sit at the top of each thread.

Improvements

  • Read receipts in the threadA mark on each reply shows that it reached the customer, and a second mark shows the customer has read the reply.
  • All your notifications in one listThe bell in the dashboard holds every notification addressed to you.