Translate customer conversations in both directions
Assistify translates each customer message into your team’s language and each reply into the customer’s. Aiva also answers on Discord.
Live translation in the inbox and in Webchat
A customer’s message appears in your language in the inbox, and the original stays available from the message. Your reply reaches the customer in their language in Webchat.
Aiva in your Discord server
Aiva answers in your ticket channels, when someone mentions Aiva in a channel, and privately through a slash command. Your team follows each Discord conversation from the inbox.
Read the guide
A Webchat for each brand
Each Webchat has its own name, logo, colors and integrations. One script shows the Webchat that belongs to each of your domains.
Insights on what customers ask
Assistify groups customer questions by subject. When a subject keeps coming back, you get an article drafted from your team’s own answers, and once you apply a change Assistify compares the conversations before and after.
Improvements
- Aiva over the APIDrive Aiva from your own application. Access is available on request.
- Contacts filtered by identificationFilter your contacts by whether they are verified, unverified or anonymous.
- An icon-only launcher on phonesWebchat’s launcher can show as a single icon on small screens.