Aiva and your team answer customers on your website

Customers get answers from Aiva, your AI agent, and from your team in one conversation, on the page they are reading.

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Webchat expanded on Hana’s conversation: she asks how to serve her status page on her own domain, Aiva answers with the DNS record to add and links the article that explains it, and Hana says she is adding the record.

Make Webchat look like part of your website

Choose the layout that suits your website and give Webchat your brand’s colors and typeface.

Webchat on its home screen under a watercolor magnolia header picture, in a serif typeface with round corners: a button to send a message, a search field and Trevo’s help collections, above a round launcher.

Webchat in the dark theme with square corners, a contour pattern over a dark green gradient header and Trevo’s team shown as active, then Aiva’s welcome and three suggested questions.

The message bar layout in frosted glass over a watercolor meadow: Hana’s question about her own domain and Aiva’s answer in a translucent card above the message field.

Offer your help articles inside Webchat

Customers search your articles and read the answer without leaving the page.

Your team writes and organizes the articles in the knowledge base. See the knowledge base

Webchat open on its Help tab: a search field, Trevo’s six help collections with their article counts, and two articles.

Aiva and your team share one thread

When a teammate takes over from Aiva, the customer keeps the same conversation and its history.

Aisha’s conversation in Webchat: she was charged for a year by mistake, Aiva explains that a refund needs the team’s approval and passes her request on, and Webchat marks the conversation as escalated.

The same conversation twenty minutes later: Samuel from the team joins, refunds the annual charge, moves her workspace back to the monthly plan, and Aisha thanks him.

Your team answers from the inbox, starting from Aiva’s briefing. See the inbox

Speak with each customer in their language

Aiva replies in any language a customer uses, and Webchat shows its interface in 27 languages.

Webchat in French for Philippe in Paris, under a cloud pattern on a green header: he asks how to make his status page public, Aiva answers in French with the setting to change, and Philippe says the page is live.

Guide visitors with targeted campaigns

Show cards with pictures and choices to the visitors you target, on the pages and at the moments you choose. When a visitor writes, Aiva and your team see the cards they read and the choices they made.

Trevo’s campaign card above Webchat’s launcher on its pricing page: a status page picture, the question Choosing between Team and Business?, and the buttons Help me choose and Compare plans.

Trevo’s Plan finder campaign in the campaign editor: the targeting for the pricing page, the card with its picture, a second card asking how many monitors the visitor runs with three answers, and two conversations, one answered by Aiva and one by the team.

Add Webchat to your website in minutes

Paste one script and Webchat appears on every page of your website.

Shopify
SellAuth
SellHub
Sell.app
Invision Community
Shoppex
Komerza
Any website

For developers

$ npm install @assistifychat/widget

Read the install guide

Questions about Webchat

Does Webchat work on any website?

Yes. The script works on any website where you can add HTML, Webflow and Squarespace included, and the @assistifychat/widget package mounts Webchat in any app.

Can Webchat run without Aiva?

Yes. With Aiva switched off, Webchat is live chat with your team.

Which languages does Webchat speak?

Webchat’s interface comes in 27 languages and follows each visitor’s browser, and Aiva replies in the customer’s language. With the translation add-on, your team reads and replies in its own language.

How far can we customize Webchat?

Each of the three layouts takes your colors, logo, typeface and corner style, in light or dark, solid or frosted glass.

Can a customer stay signed in?

Yes. Your website passes the signed-in customer to Webchat with a verified identity, and visitors can also identify with their email or their Discord account.

What if the customer leaves before the team replies?

The reply waits in the conversation, and a customer who gave an email address also receives it by email, with a link back to the conversation.

Who sees a campaign?

The visitors and pages you target, at the moment you choose: after a time on the page, a scroll, an exit or an event from your website.

Can we measure a campaign?

Yes. Each campaign shows how many visitors saw it, acted on it and reached your goal.

Other channels

Telegram, Discord and the Aiva API reach the same inbox as Webchat.