Understand
everything about
your audience.
Track every conversation, monitor performance, understand your audience and measure productivity.
xXMidnightXx
BrowsingLocationSão Paulo, BR
DeviceMobile
OSAndroid
BrowserChrome
LanguagePortuguese
Local time23:56
Page/pricing
Designed for multitasking
Conversation volume
Every conversation, see how your business performs day by day.
Resolution outcomes
How each conversation is going: resolved, unresolved, or still in progress.
Resolved
Unresolved
In progress
New vs returning
First-time visitors versus people coming back.
New
Returning
Track your
team performance.
Workload distribution
See who handles the most conversations and balance the load across your team.
Escalation breakdown
Track what the AI hands off and why, so you know where to improve.
AI Only
AI then Agent
Agent Direct
Busiest hours
Spot your peak hours across the week and adapt your shifts accordingly.
0h
3h
6h
9h
12h
15h
18h
21h
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Less
More
Escalation reasons
Why the AI escalates and the gaps you can fill by improving your knowledge.
Cannot answer47 · 34%
User requested39 · 28%
Frustrated user25 · 18%
Sensitive topic17 · 12%
Qualified lead11 · 8%
Measure support
quality.
Resolution rate
The share of conversations fully resolved.
0%+3%
Recontact rate
How often a visitor comes back unresolved within 48h.
0%-3%
Customer satisfaction
Every conversation can be rated, track user satisfaction.
0%+6%
Ready to transform
your business?
Start for free
No credit card required