One AI agent for your customers and your team.
One agent for the whole customer relationship, from the first question to the last renewal.
Handle sales inquiries and customer support in one agent
Aiva shapes each reply around the customer’s orders, the page they are reading and your business hours.
Hello, I only need this for a couple of months. Is a year the only option? No, we have three shorter plans. They all include everything, and your access opens as soon as your payment is confirmed. Three months is perfect. The 3 Month Plan runs until the end of April. If you want to continue after that, you can extend it from your account, and nothing has to be set up again.
Customer questions, resolved by Aiva
Aiva identifies what the customer needs, checks your knowledge and connected tools, and resolves the request.
Aiva follows the procedures you write for each kind of request.
- 64%
- Conversations resolved by Aiva
- 85%
- Resolved with custom procedures
- 6 s
- Median response time
My license isn’t working on my new laptop... Hi Lucas! That’s almost certainly because the Pro plan supports one device at a time. Let me check. Yes, it’s still linked to your old laptop. Would you like me to unlink it? Yes please, I’m replacing the old one as i cannot use it anymore. All set, the old laptop is unlinked. Try your license again on the new one and let me know if everything works. Yeah It’s working now. Thanks for sorting that out!
Aiva hands a Turkish conversation to a teammate. Live translation lets both people read and reply in their own language.
- Customer: Hi, I accidentally bought two subscriptions. Can you cancel the extra one?
- Aiva: Hi Kemal, I’m bringing in our team to help with the cancellation and refund.
- Agent: Hi Kemal, I can cancel the duplicate and refund it. Shall I go ahead?
- Customer: Yes, please. Keep my first subscription active.
- Agent: I’ve cancelled the duplicate and issued the refund. Your first subscription is still active.
- Customer: Perfect, thank you for sorting that out!
Answer every customer in their own language
Customers and your team each write in their own language in Webchat.
Live translation
With the Live translation add-on, your team reads every message in its own language and each customer reads the reply in theirs.
Translated articles
The same add-on publishes your public articles in all 27 Webchat languages.
Aiva follows your procedures in the conversations you choose
Describe the situation and what your team does. Aiva turns your draft into one clear instruction.
Trial extensions. Applies to Support only, Webchat, All visitors. When a customer requests a trial extension, grant them 7 additional days if they have not previously received an extension. If they have already received one, escalate the request to the team.
Aiva answers on each channel you connect
Aiva uses the same knowledge and procedures on every channel, and your team follows each conversation from one inbox.
Improve Aiva with Operator
Operator reviews your conversations, knowledge and procedures, and drafts the changes that improve Aiva’s answers.
Questions about Aiva
Where does Aiva find its answers?
In your knowledge base and the systems you connect: your articles, files and websites, and each customer’s orders, subscriptions and account.
Which languages does Aiva answer in?
Any language the customer writes in, with nothing to set up. Aiva follows a customer who switches language mid-conversation, and Webchat’s interface comes in 27 languages.
What happens when Aiva cannot answer?
Aiva hands the conversation to the team that covers its subject, with a briefing: what the customer wants, why Aiva stopped, how urgent the request is and the next step.
Can Aiva look up a customer’s orders?
Yes, once the customer confirms their email address in the conversation. Aiva then reads that customer’s own orders, subscriptions and account in the systems you connect. See the integrations
Can Aiva change anything in my systems?
Only what you switch on. Aiva can resend an order’s email and stop a subscription’s renewal on the stores that allow it, and with your own API you choose each request Aiva may make.
How do I control what Aiva says?
Set Aiva’s focus, tone and business hours, then describe in your own words how your team handles specific situations.
Can I test Aiva before customers see it?
Yes. Your dashboard opens a preview of the real Webchat, and preview conversations never count in your reports or your plan.
Where does Aiva answer customers?
In Webchat, Discord, Telegram and your own app through the API, with the same knowledge and procedures on each. See the channels
Which plans include Aiva?
Pro and Business, each with a monthly number of conversations Aiva answers. New workspaces try Aiva free for 14 days. See pricing