Webchat
Give visitors a direct line to your team.
Let customers ask questions without leaving your website, in a Webchat designed around your brand.
Your website. Your Webchat.
Choose a theme and shape Webchat to fit your website.
Let visitors browse help or start a conversation.
Give customers more ways to find an answer
Customers can browse help articles, choose a shortcut or ask Aiva. You decide what welcomes them.
Help customers find the right article
Organise published topics into categories. Customers can read the full article inside Classic and Chat.
Make common questions easier to ask
Add shortcuts that ask Aiva, deliver a prepared answer or open a useful link.
Welcome customers in their language
Webchat adapts its interface to the visitor’s language. Translate your public articles and shortcuts from the workspace.
Keep Aiva and your team in one conversation
Aiva answers from your knowledge and business data. When a request needs your team, Aiva passes on the context and your team continues in the same conversation.
Context travels with the conversation
Aiva gives your team a summary and the next step when a request needs a person.
Customers keep their conversation
Replies from Aiva and your team arrive in the same Webchat. Customers can return to their previous conversations.
Turn a visit into a conversation
Aiva offers help that fits the page your visitor is exploring, from choosing a plan to getting started.
Add Webchat to your website
Install the snippet or use the JavaScript package. Manage the appearance and content from your workspace.
Install with a snippet
Copy your widget’s installation code from the dashboard into your website.
Read the installation guideUse the JavaScript package
Add Webchat to your application and control the widget through the public API.
npm i @assistifychat/widget
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