Understand
everything about
your audience.
Track every conversation, monitor performance, understand your audience and measure team productivity.
Designed for multitasking
Conversation volume
Every conversation, support and sales, tracked from a single script, see the full picture day by day.
Resolution outcomes
Where every conversation landed, resolved, unresolved, or still in progress.
New vs returning
First-time visitors versus people coming back, an acquisition read at a glance.
Track your
team performance.
Workload distribution
See who handles the most conversations and balance the load across your team.
Escalation breakdown
Track what the AI hands off and why, so you know where to improve.
Busiest hours
Spot your peak support windows across the week and staff your shifts accordingly.
Escalation reasons
Why the AI hands off, your top knowledge-base gaps, ranked.
Measure support
quality.
Resolution rate
The share of conversations fully resolved, tracked across every urgency level.
Recontact rate
How often a visitor comes back unresolved within 48h, catch the leaks early.
Customer satisfaction
Every conversation can be rated, track CSAT and read the feedback behind the score.
The #1 AI Agent for online business
Ready to transform your business?
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